Privacy & cookies

Who we are

The public website is operated by Grove Media Inc. (Lucid Livestream). For privacy questions, contact hello@lucid-live.com.

Optional analytics (Google Analytics 4)

If you choose Allow Analytics in the cookie banner, we load Google Analytics 4 (GA4) to understand aggregate traffic: things like pages viewed, approximate region and city (from IP, then processed at a coarse level), device and browser type, referring site or campaign, and session duration. We do not turn on Google Ads personalization or Google Signals for advertising in our site integration, and we do not use this tool to sell your personal information.

GA4 may set first-party cookies (for example names like _ga and _ga_*) so visits can be counted across sessions. Typical maximum cookie lifetime is up to about two years unless you clear cookies sooner.

When analytics is enabled, we also log outbound link clicks (for example when you follow a link to TikTok or social profiles) as events in GA4 — without extra advertising cookies beyond the analytics cookies described above.

Google processes data on our behalf. See Google’s notice: Google Privacy Policy.

Your choice

We store your analytics choice in browser storage (localStorage) so we do not show the banner on every visit. You can change your mind anytime using Cookie settings at the bottom of the page (when the banner is dismissed) or by clearing site data for this domain.

If you decline analytics, we do not load GA4 and we ask the browser to clear common GA cookies when possible.

Chat widget (some pages)

Pages that load our Lucid Lumen chat widget (hosted on studio.lucid-live.com) may set or read cookies or storage for chat sessions. That processing is governed by this notice and any additional terms that apply to Lumen.

Application interest form and TikTok redirect tracking

If you use our /apply form or /jobs role applications, we collect the details you enter: your name, email address, TikTok handle when required for that role, selected live interest (on /apply), and any optional message. We use that information to review interest, follow up with you, and notify our internal team in a private Discord review channel configured by Lucid. We may also send transactional emails to the address you provide confirming that we received your creator application and informing you of status updates. We send those messages through our email provider, Resend. We do not use information you submit through the interest form for marketing lists, promotional email campaigns, or paid advertising.

If you click the Apply on TikTok instead button, we record the redirect in our own system using a pseudonymous browser token and limited request metadata so we can count unique interest in that outbound application path without requiring advertising cookies. We do not use that redirect log to serve ads.

We also use Cloudflare Turnstile on the application form to reduce automated spam. Turnstile receives technical information needed to assess whether a submission appears legitimate. See Cloudflare’s Privacy Policy.

Lucid Stage public profile pages

Lucid Stage pages are public creator profile pages hosted by Lucid Livestream. If a creator chooses to publish a Stage, the page may display their name, avatar, short bio, social links, and other public links they provide or approve.

We may process basic request data and aggregate traffic information for Stage pages to operate the service, prevent abuse, cache public pages, and understand whether public links are working. Outbound links may take visitors to TikTok, Instagram, Snapchat, or other third-party platforms with their own privacy practices.

If a Stage handle is no longer valid, the public page may show an unavailable-handle message rather than creator details. Creators can ask us to update or remove a Stage profile by contacting Lucid through their usual Lucid contact or hello@lucid-live.com.

Lucid SMS (Studio Lucid members & contractors)

Lucid SMS is an optional text messaging program for Studio Lucid members and Lucid Livestream contractors. It is used for business announcements and transactional / operational messages (for example schedule updates, program notices, and related Studio Lucid communications). It is not intended for marketing or advertisement purposes.

When you enroll (including via studio.lucid-live.com/sms/enroll), we collect the information you submit: your name, mobile phone number, Studio Lucid registered email, consent confirmation, and verification details (such as a one-time email code). We may also process limited technical data needed for abuse prevention (for example Cloudflare Turnstile on the form) and delivery status from our SMS provider.

We use that information to verify you are an eligible Studio Lucid member or contractor, record your opt-in, deliver Lucid SMS, honor opt-outs, and maintain operational and audit records. We share your number with our messaging provider solely to send program messages and process STOP/HELP and delivery events. We do not sell your phone number or share it with third parties for their independent marketing.

You may opt out at any time by replying STOP to a Lucid SMS message, or by contacting privacy@lucid-live.com / hello@lucid-live.com. Reply HELP for help. Message and data rates may apply; message frequency varies. Consent is not a condition of employment or network membership.

Full program terms are in our SMS Terms of Use.

Studio Lucid & Pulse

This section describes how Lucid Livestream (“Lucid,” “we,” “our,” or “us”) collects, uses, stores, and shares information when you use Pulse by Lucid Livestream (“Pulse”) or connect an Epic Games account through Studio Lucid at studio.lucid-live.com.

Pulse and Epic Games connections are optional creator features. You are not required to connect a TikTok or Epic Games account or use Pulse to participate in other Lucid programs, unless we tell you otherwise in writing for a specific initiative.

“Pulse” is a service name used by Lucid Livestream. It is not a separate legal entity and is not a registered trademark.

1. Who we are

Lucid Livestream operates Pulse for creators in our creator network and related programs. Contact us at privacy@lucid-live.com.

2. What Pulse and Epic connections do

When you choose to connect your TikTok account, Pulse may use information authorized through TikTok's Login Kit to help Lucid coaches and systems provide:

• Performance insights and analytics summaries
• Coaching suggestions and creative ideas tailored to your content
• Content suggestions (topics, formats, and posting ideas)
• Trend analysis relevant to your niche and goals

When you choose to connect your Epic Games account, Studio Lucid may use information authorized through Epic Account Services (OAuth 2.0) to show you and authorized Lucid staff basic profile details and online presence, including when you are playing Fortnite or other Epic-connected titles where Epic exposes that status.

Pulse is designed to support your growth as a creator in Lucid's network. Epic profile and presence features are designed to help you and Lucid staff understand your connected gaming identity in Studio Lucid. Neither Pulse nor Epic-connected features post to TikTok, Epic Games, or Fortnite on your behalf unless we separately offer that capability, clearly disclose it, and you opt in.

3. TikTok Login Kit scopes

When you connect TikTok to Pulse, we request the following scopes through TikTok Login Kit (OAuth 2.0). These are the only TikTok data permissions Pulse is designed to use:

Authorize request scope string: user.info.basic,user.info.profile,user.info.stats,video.list

TikTok may allow you to grant all scopes or only a subset. We access and store data only for scopes you actually grant. If you deny a scope, related Pulse features may be limited or unavailable.

We do not request scopes to post on your behalf (video.publish, video.upload), read private messages, or access non-public TikTok data beyond what these scopes allow.

Epic Games OAuth scopes

When you connect an Epic Games account in Studio Lucid, we request the following scopes through Epic Account Services (OAuth 2.0). These are the only Epic Games data permissions Studio Lucid is designed to use:

Authorize request scope string: basic_profile presence

Epic may allow you to grant all scopes or only a subset. We access and store data only for scopes you actually grant. If you deny a scope, related Epic-connected features may be limited or unavailable.

We do not request scopes to manage your Epic friends list (friends_list), read your email address (email), change your presence on your behalf, or access Epic data beyond what these scopes allow. Game-specific Fortnite status is visible only when Epic exposes it for our authorized application and according to your Epic privacy settings.

4. Information we collect

In addition to the TikTok and Epic Games data described above, we may collect:

• Studio Lucid account data — name, email, role, and authentication identifiers from our identity provider (WorkOS), used to identify you and secure your session.
• TikTok authorization data — OAuth access and refresh tokens, the list of scopes you granted, token expiry, TikTok open_id, and connection timestamps.
• Epic Games authorization data — OAuth access and refresh tokens, the list of scopes you granted, token expiry, Epic account ID, and connection timestamps.
• Epic profile and presence data — display name, language preferences, online status, and game-specific status (such as Fortnite activity) returned by Epic for scopes you grant.
• Derived Pulse data — analytics summaries, coaching notes, content suggestions, trend reports, and similar outputs generated from authorized TikTok data and, where applicable, other information you already provided to Lucid (for example, your TikTok handle on file).
• Usage and security data — logs of connection, disconnection, and feature use within Studio Lucid; session cookies; and standard request metadata (IP address, user-agent, timestamps) for security, abuse prevention, and support.

5. How we use information

We use Pulse- and Epic-related information to:

• Verify that a connected TikTok or Epic Games account belongs to you and align it with your Lucid profile
• Generate insights, analytics views, and trend summaries for you and your Lucid coaches
• Provide coaching suggestions, content ideas, and creative recommendations
• Display Epic Games profile details and presence status in Studio Lucid
• Improve Studio Lucid features and fix errors (using aggregated or de-identified data where practical)
• Comply with law, enforce our terms, and protect Lucid, creators, and platform integrity

We do not sell your personal information. We do not use Pulse or Epic-connected data for third-party advertising profiles.

6. TikTok, Epic Games, and other service providers

Pulse relies on TikTok when you authorize access through Login Kit. Epic-connected features rely on Epic Games when you authorize access through Epic Account Services. TikTok's and Epic's collection and use of your data on their platforms is governed by their policies, not this document.

We share information with service providers only as needed to operate Studio Lucid, including:

• TikTok (to authenticate and retrieve TikTok data you authorize)
• Epic Games (to authenticate and retrieve Epic profile and presence data you authorize)
• WorkOS (authentication)
• Google Firebase / Google Cloud (hosting and storage)
• Other subprocessors we use to run Studio Lucid, under contractual confidentiality and security obligations

Pulse and Epic-connected Studio Lucid features are not sponsored, endorsed, or administered by TikTok or Epic Games. TikTok is a trademark of ByteDance Ltd. Epic Games and Fortnite are trademarks of Epic Games, Inc.

7. Who can see your information

Authorized Lucid staff and coaches involved in your creator network relationship may access Pulse outputs and connection status to support coaching and program operations. Access is limited on a need-to-know basis.

Other creators cannot see your TikTok or Epic Games tokens or raw OAuth credentials. Any sharing of suggestions or benchmarks inside Lucid tools will be designed to avoid exposing your private tokens or unrelated personal data.

8. Your choices: opt in, disconnect, and revoke

Optional. Pulse and Epic Games connections are voluntary. You may decline to connect TikTok or Epic Games, or disconnect at any time from Studio Lucid (where available) or by contacting privacy@lucid-live.com.

Unlink in Studio Lucid. When you disconnect Pulse or Epic Games, we stop using your tokens for new features. We delete or deactivate stored tokens within a reasonable period unless we must retain limited records for security, fraud prevention, or legal compliance.

Revoke on TikTok or Epic Games. You can also revoke our app's access in your TikTok or Epic Games account settings. Revocation on those platforms may not automatically delete data we already received; contact us if you want deletion as described below.

9. Retention

We retain Pulse data only for as long as needed for the purposes above, including while your account is connected and for a limited period afterward to support disconnect requests, disputes, and legal obligations.

• OAuth tokens — retained while connected; deleted or invalidated after disconnect, typically within 30 days, unless a longer period is required for security or law.
• TikTok profile and video metadata — refreshed while connected; deleted or anonymized after disconnect when no longer needed for coaching history you asked us to keep.
• Epic profile and presence data — refreshed while connected; deleted or anonymized after disconnect when no longer needed for Studio Lucid features or coaching history you asked us to keep.
• Derived insights and coaching notes — may be retained longer where needed for legitimate coaching records, but you may request deletion subject to Section 10.
• Security and audit logs — retained for a limited period consistent with our security program.

10. Your rights

Depending on where you live, you may have rights to access, correct, delete, or export personal information, or to object to certain processing. To exercise these rights, email privacy@lucid-live.com. We may need to verify your identity before responding.

11. Security

We use administrative, technical, and organizational measures designed to protect Pulse data, including encrypted transport, access controls, and storing secrets outside application code. No method of transmission or storage is 100% secure.

12. Children

Pulse and Epic-connected features are intended for creators who meet TikTok's and Epic Games' minimum age requirements and our program eligibility rules. We do not knowingly collect personal information through these features from children under 13 (or the minimum age in your jurisdiction). Contact us if you believe we have done so.

13. International users

We may process information in the United States and other countries where we or our providers operate. By using Pulse or Epic-connected features, you understand that your information may be transferred to jurisdictions that may have different data protection laws than your own.

14. Changes

We may update this Pulse privacy section from time to time. The “Last updated” date and version number will change when we do. Material changes may require renewed acceptance in Studio Lucid before continued use of Pulse or Epic-connected features.

15. Related policies

General Studio Lucid practices may also be described in our Studio Lucid policies. If there is a conflict specific to Pulse, Epic Games data, or TikTok data, this Pulse privacy section controls for those features. See also our Terms & Conditions for Pulse and Epic Games connections.

Canonical URL for this policy: https://www.lucid-live.com/privacy#creator-portal

How we limit handling

We try to keep public application data limited to what we need for recruiting review and response. Internal notifications are restricted to Lucid personnel who handle creator interest intake. We may retain submission records and redirect logs for operational follow-up, fraud prevention, duplicate review, and basic reporting, then delete or minimize them when no longer reasonably needed.

California & other U.S. privacy rights

We do not sell personal information as defined under the California Consumer Privacy Act (CCPA/CPRA) in connection with the practices described here. California residents may have additional rights to know, delete, or correct personal information; contact us at the email above.

European visitors (GDPR / ePrivacy)

Non-essential cookies (such as analytics) are used only after you opt in through the banner. International transfers of analytics data may rely on standard contractual clauses or other mechanisms Google describes in its documentation.